We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Location | *Estimated Shipping Time |
---|---|
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Delivery is fast (about 14 days in Canada) an excellent budget backpack (for first-graders it is better to take an orthopedic one)., but just right for a change. Many thanks to the seller for the fast delivery and quality product.
Super quality.. My girl love it so much
The goods are very beautiful, elegant and the quality is very excellent .. I'm happy to have her fast in less than two weeks. Thank you to the seller for responding and cooperating with me .. My daughter is very happy .. Thank you for everything.
Duge Garniy backpack!!!
As wonderful as the picture
Great.
Amazing, I am fascinated with the 100% recommended quality. 10 days of waiting... Many thanks to the seller.
Wow!!! I am in love!!! Amazing! Super cute backpack, my daughter is so excited for school start! : D secure and quick shipping. I highly recommend this seller to everyone! I’m going to buy more! This rucksack is very high quality!!! Worth every penny!
My daughter loved it. It is exactly how it looks in the publication, the backpack quite wide, I bought it for kindergarten but it was A little too big. Brings everything that is mentioned and looks resistant and reinforced, we will see if it lasts the entire school year.
Beautiful backpack. The colors are vivid and the backpack is very spacious. The lunch box snaps on the backpack, I love it!
Of good quality, as described
Very beautiful
Tjnn tjnn tjnn love my daughter size is large and with it lanch box and its pen and colors as the picture and the border is very wonderful
Really beautiful, fast shipping and thank you seller for faster shipping
Very nice and big
Beautiful! Good material. Perfect!