Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Mommy Lunch Box (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://mommylunchbox.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very beautiful! And super neat and well wrapped. You may notice that this seller has taken the time to deliver his products neatly to his customers. That's appreciated.
Received it quickly, and it was packed in anti-impact packing whole, the quality is super, I advise everyone
Wonder and the right size for lunch. I loved him
Great purchase… I will recommend the second
Great lunch box, in the photo it seems to be larger..., but breakfast and lunch is placed without problems. Fork, the spoon is not bad, but I will change...
It is not as big as it seems, but it works handy fast and solid came in the middle class as quality
As per description, everything in order. I likedIt was 13 days to Angola Benguela province
I really liked it. Arrived fast and very well packed.
The lunch box is good quality, the cutlery is the same, it is very practical and has good size. Arrived in about two weeks by combined order.
Item received in just 13 days! Convenient boxing! Thank you very much!!!
Arrived earlier than expected, it is very nice, it has its bag that is airtight,
Good packaging, the product arrived in perfect condition and before the estimated date. Is bigger than expected. Recommended 100%
Very good and compact lunch box. Excellent for taking meal. I recommend it. Thank you
I received it very fast. And I really liked the size. Fits in the backpack perfectly and everything separate.
Everything came to tsile, viglyad yak in the photo, I am satisfied
Many sweet but useful for a age greater than 7 years
Delivery to Kiev-Moscow, akisty vidm, packing good, plastic yakisny. Recommend! My daughter for the product!
Ok
I was thinking that the size are more biggest
I had to buy it again because I accidentally burned it